A course is defined by the number of weeks paid for and does not include any bonus or scholarships that may be offered from time to time. Current Government regulations for courses which have already started at private language schools in NZ are: http://www.nzqa.govt.nz/providers-partners/approval-accreditation-and-registration/student-fee-protection/student-withdrawals-refunds/

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We (LSNZ) will provide you (student) details of the cost components to work out the maximum deductible percentage. 

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Before Course Commencement:

Visa Decline: If your visa application is declined by Immigration New Zealand, you must provide us with a copy of the visa decline letter. A cancellation fee of NZ$500 will be applicable.

Other Cancellations: If you cancel the course for reasons other than a visa decline, a cancellation fee of NZ$500 will be charged. The remaining fees will be refunded, less administration and bank fees.
As we have our account at the Public Trust we follow their procedures.
 

Course duration:

International Students: 

Less than 5 weeks - Students who withdraw before the end of the 2nd working day are eligible for a full refund of the total amount paid, less costs incurred up to 50%. No refunds will be issued for withdrawals made after the second working day.

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5 to 12 weeks - Students who withdraw before the end of the 5th working day are eligible for a full refund of the total amount paid, less costs incurred up to 25%. No refunds will be issued for withdrawals made after the 5th working day.

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13 weeks or more  - Students who withdraw before the end of the 10th working day are eligible for a full refund of the total amount paid, less costs incurred up to 25%. No refunds will be issued for withdrawals made after the 10th working day.

For more information access the https://www.publictrust.co.nz/student-fee-protection/student-refund-guides/
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​​​3.1 Refunds are sent to the payment source (usually agent/retailer) after the student has cancelled their student visa for LSNZ, changed their return flight and shown these to the Admin Team at LSNZ. After the above periods, no refund will be given unless in exceptional circumstances and at the discretion of the Director.

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​3.2 Refunds are calculated in NZ$ regardless of the currency in which payment was received.

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​3.3 Students cannot shorten courses or transfer afternoon classes to extra morning classes. Students are not able to transfer their tuition fees to another student.​

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3.4 Accommodations cancelled more than 2 weeks before the course starts will be charged the Accommodation Placement fee.​

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3.5 Accommodation cancelled or altered less than 2 weeks before the course starts will be charged the Accommodation Placement fee and 2 weeks accommodation fees.

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​3.6 The enrolment fee is non-refundable.

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3.7 After arrival, accommodation payments can be refunded with a 2-week notice given to both the host family and the LSNZ Homestay coordinator.

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​3.8 Students cannot have their first 4 weeks of accommodation refunded, this is due to the Accommodation Guarantee we must give. Accommodation refunds after that are given after 2 weeks’ notice.

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​3.9 No refunds on extensions once payment has been made.

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3.10 Closure Event

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3.11 Should any undisclosed medical condition arise, the school retains the right to void the course enrollment, with no provision for a refund.

 

LSNZ protects its students’ tuition and accommodation fees in the Public Trust. In the event of a course or school closure, students are advised that they may contact the NZQA for details of a refund for the course and accommodation fees outstanding.

 

Click here and read the Terms & Conditions